Colorado’s attorney general asked the U.S. Department of Transportation on Tuesday to take a look at issues which Frontier Airlines failed to refund the price tag of flights canceled due to the coronavirus outbreak and then made it practically impossible for people to apply vouchers for other flights during the pandemic.
In a letter to Transportation Secretary Elaine Chao, Attorney General Phil Weiser mentioned the office of his had gotten above hundred complaints from Colorado and twenty nine various other states about the Denver based low cost carrier since March, more than every other company.
People said Frontier refused to issue them your money back when flights were canceled due to the pandemic, that Weiser said violated department laws that refunds are actually thanks even when cancellations are actually because of to circumstances beyond airlines’ management. Individuals that received vouchers for use on future flights after voluntarily canceling the travel plans of theirs had been unable to redeem them. Some were rejected through the airline’s site and were not able to extend the 90-day time limit for applying them or perhaps were confined to employing the vouchers on only one flight, he wrote. Still others who sought guidance through the airline’s customer care line had been recorded on hold for many hours and were disconnected regularly, he said.
Weiser claimed that the Department of Transportation was in the very best spot to investigate the complaints and said it has to issue fines of as much as $2,500 per violation when adequate.
Chronic problem? DOT warns airlines? yet again? to issue refunds for canceled flights right after receiving 25,000 complaints
Businesses can’t be permitted to make use of consumers during the time and must be held accountable for unfair and deceptive conduct, he mentioned in a statement.
Frontier said it’s remained in full compliance with department rules and regulations concerning flight modifications, cancellations and refunds.
Throughout the pandemic, Frontier Airlines has acted to faith which is good to care for our passengers fairly and compassionately, the company said in a declaration.
Claims about getting refunds from airlines surged this spring. In May, Chao requested airlines to be as flexible and considerate as possible to the needs of passengers that face financial difficulty.
In the department’s May atmosphere traveling consumer report, the most recent available, Frontier had the third-highest price of general issues, trailing Hawaiian Airlines and United Airlines. The report counts only complaints from buyers which go through the problems of filing a criticism with the department, not people who simply grumble to an airline.